Terms and conditions of use

These Terms and Conditions govern your use of the Company website (the “Company Site”) and your relationship with José Forte as PortugalGetWine.com (the “Company”, “we” or “us”). Please read them carefully as they affect your rights and liabilities under the law. If you do not agree to these Terms and Conditions, please do not use the Company Site. If you have any questions on the Terms and Conditions, please contact contact@portugalgetwine.com

Use of the Company Site 

The Company Site is provided to you for your personal use subject to these Terms and Conditions. By using the Company Site you agree to be bound by these Terms and Conditions. References to these Terms and Conditions include the consumer terms of sale.

Protection of minors

By accepting these terms and conditions, you warrant that you have the legal drinking age in your country. If our couriers are in doubt of the age of the recipient of an order they will request some form of ID. In the event that this is not satisfied they are not permitted to leave the package.

The Company’s right to suspend or cancel your registration

We may suspend or cancel your registration immediately at our reasonable discretion or if you breach any of your obligations under these Terms and Conditions.
You can cancel your registration at any time by informing us in writing to contact@portugalgetwine.com. The suspension or cancellation of your registration and your right to use the Company Site shall not affect either party’s statutory rights or liabilities.

The Company’s liability

The Company Site can provide contents from other Internet sites or resources and while the Company tries to ensure that material included on the Company Site is correct, reputable and of high quality, it does not make any warranties or guarantees in relation to that content. If the Company is informed of any inaccuracies in the material on the Site we will attempt to correct the inaccuracies as soon as we reasonably can.
If we are in breach of these Terms & Conditions, we will only be responsible for any losses that you suffer as a result to the extent that they are a foreseeable consequence to both of us at the time you use the Company Site. Our liability shall not, in any event, include business losses such as lost data, lost profits or business interruption.
The Company shall have no liability for any damage or loss resulting from viruses, worms, Trojan horses or other malicious code or the corruption or loss of data or any damage to software or hardware.
This clause shall not limit or affect our liability resulting from any products sold through the Company Site.

Description and price of the goods

The description and price of the goods you order will be as shown on the Company’s Website at the time you place your order. The prices shown on the Company’s website are only applicable to sales made through the Company’s website.
The goods are subject to availability. If on receipt of your order the goods you have ordered are not available in stock, the Company will inform you as soon as possible, and refund or recredit you for any sum that has been paid by you or debited from your credit card for the goods.
Every effort is made to ensure that prices shown on the Company’s website are accurate at the time you place your order. If an error is found, the Company will inform you by email to the address provided in your order form as soon as possible and offer you the option of reconfirming your order at the correct price or cancelling your order. If you cancel, the Company will refund or recredit you for any sum that has been paid by you or debited from your credit card for the goods.
In addition to the price, you are required to pay a delivery charge for the goods, as shown during the checkout process on the Company’s website. If you do not agree with the delivery price stated during checkout then you do not have to proceed with your order.
The price of the goods and delivery charges are inclusive of VAT where stated.
You will only be asked for your credit/ debit card details after confirming the order and on the website of our payment partners.
We don’t have access to the payment information that you post on our payment partner website. 
All credit and charge card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery. In addition, in the interests of preventing fraudulent use of credit and charge cards, the Company may validate the names and addresses supplied during the order process against commercially available records. We may need to contact you by telephone or email to verify details before we are able to dispatch your order.

Packaging Units

We ship the wines from 1 to 36 bottles. Contact us to order more than 36.

Vintage Years

We will supply an ensuing vintage when the quoted is no longer available. Please state in the notes at checkout, if you do not want an ensuing vintage. If you fail to put this in the notes we are still happy to accept returns when agreed before hand though these will be subject to return carriage fees, which are the responsibility of the person sending back the wines.

Shipping Costs and Delivery

Our deliveries will be delivered to you by DPD group. We reserve the right to make partial deliveries without incurring any additional costs. If you want a partial delivery, we treat each partial delivery as a separate order.

When ordering you will be informed of the delivery cost to your address/country during the checkout process. If you can’t find your country in the drop box during the checkout process it’s because we don’t deliver to your country. You can contact us by email and we can propose to you a quote for the delivery if we have any form of guarantying the successful delivery of your order.For corporate orders please use our contact form or email to put your order and we will provide you with our best price for the order and the lowest shipment costs.

The goods you order will be delivered to the address you give when you place your order.
When placing your order you may wish to contact us with instructions for delivery alternatives in case you are not in.

All parcels must be signed for on delivery by a person over the legal age for alcohol consume.
If there is no one at the address who is competent to accept delivery of the goods, the recipient will either be notified of an alternative delivery day or be asked to contact the courier to arrange re-delivery.

If multiple delivery attempts are made to the provided delivery address and a competent recipient is not present to sign for the goods, or no effort is taken by the recipient to contact the courier to arrange re-delivery, the order will be returned to our warehouse. In this instance, a delivery surcharge may need to be paid by the customer in order for the goods to be re-delivered. The Company will contact you and provide you with a quote.
Every effort will be made to deliver the goods to you within 3 working days however, in rare cases, this may be as long as 10 working days. A working day is any day other than weekends and Bank or other public holidays.

The Company will not be liable for any loss or damage suffered by you through any delay in delivery. You will become the owner of the goods you ordered and responsible for risk of loss or damage to them once they have been delivered to you.

Breakages & Shortages

If there are breakages we will refund the cost of the broken bottles to your credit card, paypal account or bank account or we will send replacement bottles. We will refund any item that is received broken. 
Each consignment of goods should be carefully checked upon delivery to make sure that it is intact and in full. Claims for breakages will only be accepted if we are notified within 24 hours of delivery and the damaged products and their packaging are kept for inspection. The courier must be informed of breakages or shortages at the time of delivery. We will not accept any claims for breakages or shortages unless they are stated on the courier’s documentation.

Payments and Prices

The prices are with tax incl. Payments are generally made through the payment methods available in our online shop. Payments are only legally binding if they are made directly to us or to the bank account specified by us.

All our prices are inclusive of glass and packaging. All previous price lists are invalidated with the appearance of a new list. Deviations require written confirmation.

Revocation

Consequences of the revocation:

If you revoke this contract, we give you all the payments we have received from you. Is your responsibility to pay the returning delivery costs. The products must be returned immediately and at the latest within 14 days from the date on which the notification of your revocation of this contract has been received by us. For such repayment, we use the same means of payment that you have used in the original transaction. In no case will you be charged for these repayment fees.

We can refuse repayment until we have recovered the goods or you have proved that you have returned goods, whichever is earlier.

Returns

PortugalGetWine.com will be happy to exchange any wines purchased which are corked, tainted or out of condition. We do require the bottle and cork returned to us before we can exchange. The returns will be subject to return carriage fees, which are the responsibility of the person sending back the wines. Please notify us in the case of problems directly and immediately so that we can react in your sense. You can reach our customer service at contact@portugalgetwine.com

Data Protection

We store personal data exclusively for individual customer care under the applicable data protection laws and only pass on the necessary data to the company entrusted with the delivery. A deletion of your data is, of course, possible at any time, if desired, if legal requirements do not conflict with this. The customer has been informed in detail about the nature, scope, location and purpose of the collection, processing and use of the personal data. The Purchaser expressly agrees to the collection, processing and use of personal data by PortugalGetWine.com, as required for the execution of orders and the e-mail notification service.

PortugalGetWine.com secures your personal information from unauthorised access, use or disclosure. PortugalGetWine.com secures the personally identifiable information you provide on computer servers in a controlled, secure environment, protected from unauthorised access, use or disclosure. When personal information (such as a credit card number) is transmitted to other Web sites, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol.

Use of Cookies

The PortugalGetWine.com Web site uses "cookies" to help you personalise your online experience. A cookie is a text file that is placed on your hard disk by a Web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the PortugalGetWine.com services or Web site.

Use of your Personal Information

PortugalGetWine.com collects and uses your personal information to operate the Website and deliver the services you have requested. PortugalGetWine.com also uses your personally identifiable information to inform you of other products or services available from PortugalGetWine.com. We may also contact you via surveys to conduct research about your opinion of current products or of potential new products that may be offered.

PortugalGetWine.com does not sell, rent or lease its customer lists to third parties. PortugalGetWine.com may share data with trusted partners to help us perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to PortugalGetWine.com, and they are required to maintain the confidentiality of your information.

PortugalGetWine.com keeps track of the pages our customers visit in order to determine what services are the most popular. This data is used to deliver customised content and advertising within PortugalGetWine.com to customers whose behaviour indicates that they are interested in a particular subject area.

Place of Performance, Jurisdiction

These Terms and Conditions will be subject to the laws of Portugal. We will try to solve any disagreements quickly and efficiently. If you are not happy with the way we deal with any disagreement and you want to take court proceedings, you must do so within Portugal. 

PortugalGetWine.com
José Forte
Rua Diogo Cão 393
4400-106 Vila Nova de Gaia
Portugal
VAT number: PT 219781249


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